Journal

Article
Applying social network analysis on customer complaint handling
Journal
Industrial Management and Data Systems (ISSN: 02635577)
Volume
110
Issue
9
Year
มกราคม 2010
Page
1402-1419
Class
นานาชาติ
DOI
10.1108/02635571011087455
Related Link
http://www.emeraldinsight.com/journals.htm?issn=0263-5577&volume=110&issue=9