Journal

Applying social network analysis on customer complaint handling
Industrial Management and Data Systems (ISSN: 02635577)
110
9
1402-1419
มกราคม 2010
นานาชาติ
Traditional
Article
10.1108/02635571011087455
http://www.emeraldinsight.com/journals.htm?issn=0263-5577&volume=110&issue=9

Author